Frequently Asked Questions

Are there charges for using a travel agency?

If you would like for us to book airline tickets by themselves, we do charge a service fee for our time to research and manage your reservation. The fee varies per service performed.

I have to cancel the trip I booked with you. What do I do?

As soon as you know that you have to cancel, please call the office at +254 (0) 724 307093 Monday through Friday, from 9:00AM to 5:30PM or you can leave a message after hours with a phone number where we can reach you during business hours. We will submit your claim and provide you the information you need to return with your paperwork to the travel protection company.

I just had a horrible travel experience and I want to complain. What’s the best way to do that?

The ideal time and place to resolve a travel-related problem is now. So if you’re experiencing substandard service, say something as soon as possible. Whether you’re staying at a hotel, renting a car or flying, chances are an employee is empowered to help you fix the problem by offering you a different room, a more convenient flight or another vehicle. If that doesn’t work, then a brief, polite e-mail sent to the company after you return is the best course of action.

Which currency and exchange rates do you use?

The Kenyan currency is Kenya Shilling (KSh). Payments for safaris can also be made in EUR, USD, GBP and others. We use the current exchange rates as issued by the Central Bank of Kenya.

Which is the best season for safari

The Best Season for Safari Any single month of a year is interesting for safari. However, the best seasons are: - Mid-December to mid-March - July to mid-September. We offer safaris all over the year, including the rain season, i.e. April, May and June, during which good discounts are offered. Please contact us for details.

Should I consider an escorted package tour?

Yes, if you would like to have everything planned for you, from where your stay, what you see, how you get there. Some meals are included in an escorted tour.